Returns and Refunds

Last updated: 4 November 2026

1. Your right to cancel (14 days)

If you buy from us online, you have the right to cancel your order for any reason within 14 days after you receive the goods. To cancel, tell us clearly by email to domi.noirot@gmail.com (include your order number). You then have a further 14 days to send the goods back.

2. Condition of returned items

Items must be returned new, unused and in their original packaging. Please take reasonable care of them while they are with you; we may reduce your refund if an item has lost value because it was handled more than needed to check what it is.

3. Return costs

If you cancel under the right above, you pay the cost of returning the goods, unless we agree otherwise. Please use a tracked service: you are responsible for the goods until they reach us. Return address: Flat 6, 79a Cricklewood Broadway, London NW2 3JR, United Kingdom.

4. Refunds

We refund the price of the goods and the standard delivery cost within 14 days of receiving the goods back (or of receiving proof that you sent them, if earlier). Refunds go to the original payment method, at no extra charge.

5. Faulty or wrongly described items

If an item is faulty, damaged on arrival or not as described, contact us at domi.noirot@gmail.com with photos. Under the Consumer Rights Act 2015 you can reject faulty goods within 30 days for a full refund, or ask for a repair or replacement. In these cases we pay the return costs.

6. Exceptions

The right to cancel does not apply to goods made to your specification or clearly personalised. This will always be stated on the product page before you buy.

7. Limited editions

Most of our pieces are made in small numbers. If a replacement is not available, we will refund you instead.